Do you accept returns? What if my product arrives damaged or I receive the wrong product?
Because of the handmade nature of our products, Black Dahlia Lacquer does not offer returns or exchanges. However, if you
experience an issue with one of our products or it arrives damaged, please contact us right away at firstname.lastname@example.org regarding replacement and we will make it right. Customer service is a top priority for us and we want to make sure that each of our customers is 100 percent satisfied with their purchases.
What shipping service is used? How long will it take for my polish to arrive?
We're excited for you to receive your order too! Your order will be processed and shipped within three business days of your order. During sales or new product launches, our processing time may be up to five business days. Upon shipping from Austin, Texas, most orders arrive within one week, but often much sooner. For small orders we typically ship USPS first class mail with tracking to keep shipping prices competitive. Larger orders will ship USPS priority mail. If you wish to upgrade your small order to priority mail or an alternate shipping carrier or service, please contact us prior to ordering.
How much will shipping cost?
Shipping costs begin at $2.75 for one polish shipped within the United States, with each additional polish adding a small charge. Larger orders will be shipped via priority mail.
Do you ship internationally? How much will it cost?
Yes, we do ship internationally, including to the United Kingdom. International orders will be shipped USPS first class, and pricing will vary by location. International rates to Canada and Mexico are slightly less than to other countries because of reduced shipping costs to these nearby countries. Larger international orders will ship USPS priority. Calculating shipping charges for large international orders can be a bit tricky, especially since the cost is automatically calculated. Feel free to request an invoice for larger international orders so that we can accurately calculate shipping charges. Please get in touch with us if you would prefer that your international order is shipped by an alternate service or carrier. Keep in mind that it could take up to two months to receive an international order because of customs. International orders generally arrive much quicker, however, with most arriving in two to four weeks.
Do you ship to military addresses?
Yes, of course! We ship to all military bases. Keep in mind that shipping turnaround time for APOs and other military adrresses will vary, with arrival times often mirroring international shipment turnaround times.
Do you offer shipping to post office or PO boxes?
Yes, we offer shipping to PO boxes.